Product Complaints Officer Salary

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Job Description

As a Product Complaints Officer, you will manage and investigate complaints related to the organisation’s products. Your duties will encompass receiving and documenting complaints, conducting thorough investigations to determine the root cause, and coordinating with relevant departments to implement corrective actions. Collaborating with cross-functional teams, you’ll ensure timely resolution of issues, provide feedback to stakeholders, and maintain detailed records of all complaint-related activities. Your meticulous attention to detail will be vital in ensuring compliance with regulatory standards, improving product quality, and enhancing customer satisfaction. With a commitment to upholding the organisation’s reputation and a proactive approach to problem-solving, you’ll play a key role in ensuring that product-related concerns are addressed promptly and effectively.